I cannot use Round History button in order to retrieve and manage Colection. It shows the following error:
"Oh no! There was an error retrieving sentences. Sorry about that. Please try again and let us know if you see this message again."
I’ve been getting a lot of error messages like this, too, for the last couple of hours, making it difficult to use Clozemaster, when I want to make progress. Error saving/updating. Also, I’m finding it hard to access the site - I get a message saying " The page isn’t redirecting properly". Perhaps @mike could kindly help out here? I’m using Firefox. Tried Chome too, but the same issue there. The Android phone app seems to work fine.
@Roberto.Melgaco sorry for the trouble and thanks for letting us know! Might you be able to send a screenshot or screen recording to support@clozemaster.com? What language pairing, collection, skill, and mode are you playing when it happens?
@FlinkPoyd sorry for the trouble! We’ve had to perform some maintenance that’s resulted in some flakiness. We should be running smooth now - please let us know of course if you’re still seeing any issues. The changes were DNS related, so you may have to clear your cache, try an incognito browser, etc.
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Thank you, mr. @mike , everything went smoothly today, at last. Good job!
If things start to go astray again I will make sure to provide all the necessary documentation, thank you for the advice.
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Hi,
I’ve been experiencing this same issue for days now. I’m usually most active on the Swedish-English/Afrikaans-English course, but it makes my experience unpleasant that the site itself and any feature loads in quite slowly and while reviewing, after a few sentences I always get the
“Oh no! There was an error loading sentences. Sorry about that. Please refresh the page to try again and let us know if you see the message again.”
message. Deleting my cache/cookies didn’t solve the issue and my internet connection is fine.
Do you have any idea please, how to solve this?