Veuillez venir récupérer vos colis à la réception.

English Translation

Please come pick up your package at the reception.

vos colis = your packages, right?

votre colis = your package

So the translation should have the word “packages“ as the correct translation.

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English Translation

Please come pick up your package at the reception.

The word colis can be plural, so vos is correct.
vos colis ==> your packages
votre colis ==> your package